Frequently Asked Questions

1. What kind of products do you sell?

At Enriched Beauty, we specialize in high-quality kitchen tools that combine functionality with elegance. Our collection includes premium cookware like the ProCrave™ Stainless Steel Deep Fryer, cooking utensils, and other innovative kitchen solutions.

2. How long does shipping take?

Our standard shipping times are:

USA: 7–15 business days

Canada, UK, Australia: 10–20 business days

Other countries: 15–30 business days
Once your order is shipped, we’ll email you a tracking number so you can monitor its progress.

3. Do you ship internationally?

Yes! We ship worldwide. Please note that delivery times may vary depending on your location and local customs regulations.

4. How do I track my order?

As soon as your order is shipped, you'll receive a confirmation email with your tracking number and a link to track your package.

5. What if I received the wrong or damaged item?

We're truly sorry! Please email us at enrichedbeauty7@gmail.com within 48 hours of receiving your order, along with clear photos of the item and packaging. We’ll quickly work to resolve the issue.

6. Can I cancel or change my order?

We process orders quickly, so cancellations or changes are only possible within 12 hours of placing your order. Please email us right away at enrichedbeauty7@gmail.com if you need to make a change.

7. Do you offer returns or refunds?

Yes, we accept returns for eligible products within 14 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Please review our Return Policy for full details.

8. How can I contact customer service?

You can reach us at enrichedbeauty7@gmail.com. We respond within 24 hours, Monday–Friday.

9. Will I be charged customs or import taxes?

Depending on your location, customs fees or import taxes may apply. These are the responsibility of the customer and vary by country.

10. What payment methods do you accept?

Enriched Beauty accepts all major secure payment options including Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay—all processed through encrypted checkout to ensure your privacy and security.